A JOB OPPORTUNITY AT

GOPA Group Service GmbH

A JOB THAT INSPIRES YOU

• Be the first point of contact for any IT related queries and issues (by telephone, remote and on-site)
• Keep records and manage all requests in the ticketing system Ivanti Neurons for ITSM
• Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
• Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability