Fragomen Malaysia office is looking for an experienced Desktop Support Specialist to support PC Hardware, Operating Systems, Device Imaging and a variety of enterprise and custom client applications in our Malaysia offices. Working in a collegial, team-oriented environment, our IT professionals learn from the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.

RESPONSIBILITIES

• Act as an escalation point and initial contact for customer support requests pertaining to the firm’s applications and hardware
• Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems
• Diagnoses and repairs mechanical, hardware, software and system failures using established procedures
• Develop a thorough understanding of firm's applicable h...