IT Support Specialist | Incident Management, Remote Support & Enterprise Hardware/Software Support
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Job Description
Job Summary
Synechron is seeking a dedicated IT Service Desk Level 1 Support Engineer to support our company’s IT operations. This role focuses on incident logging, troubleshooting, and supporting end-user issues across hardware, software, and service platforms. The ideal candidate will have foundational IT support skills, strong communication abilities, and a customer-centric mindset to deliver efficient solutions while collaborating within a fast-paced environment supporting enterprise IT infrastructure.
Software Requirements
Service Desk Ticketing Tools (e.g., JIRA Service Desk, ServiceNow support module) — for logging, tracking, and managing incidents and service requests
Office productivity tools: Microsoft Office Suite (Word, Excel, PowerPoint) — standard in documenting issues and solutions
Remote access tools: VPN, Remote Desktop Protocols (RDP), or similar — for supporting remote users (preferred)