Become an essential part of Terra Dygital as an IT Support Specialist in Toronto. This role focuses on providing top-notch customer support and technical problem resolution.
Working from our Downtown Toronto office, you will assist clients with complex technical issues, ensuring high-quality service in a fast-paced environment. Your skills in diagnosing problems and your ability to communicate clearly will enhance client satisfaction as you guide new users through support protocols and IT services.
Key Responsibilities:
• Provide support for Microsoft and related technologies
• Assist clients with disaster recovery and continuity solutions
• Maintain client documentation and project metrics
• Communicate service updates and incident progress
• Participate in team and client meetings regularly
Requirements:
• 2+ years of experience in a relevant field
• IT Certifications in Microsoft O365/Azure preferred
• Strong understanding of network and operating sy...