Job Description
Insight Global is seeking a Level II IT Support Specialist for one of our Biotech clients in Billerica, MA. This role will be onsite five (5) days per week. This role will start as a long-term (12 month) contract with potential extensions and the possibility of converting to a permanent position.

In this role you will be responsible for providing technical support to end users, ensuring smooth operation of hardware, software, and network systems. You will provide tier II support for about 500 end users. Image and deploy new computers and software, set up accounts in Active Directory and various applications as needed, and train users on basic functionality of our systems. You will also serve as an escalation point for all tier I tickets that cannot be resolved.
Additional Responsibilities Include:
- Install, configure, and maintain computer hardware, operating systems, and standard applications
- Support user account setup, password resets, and basi...