What you will do:

• Provide first-line onsite and remote technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot hardware and software problems across desktops, laptops, printers, and videoconferencing systems.
• Set up and configure new workplaces, including hardware, software, and network connectivity.
• Manage IT asset inventory, ensuring accurate tracking and documentation.
• Collaborate with internal teams and vendors to resolve complex technical issues.
• Ensure compliance with IT policies and deliver exceptional customer service.

What you bring & who you are:

• 3–5 years of experience as an IT Support Technician or in a similar role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and productivity tools (Microsoft Office, Microsoft Azure).
• Excellent troubleshooting skills and a detail-oriented approach to documentation.