SUMMARY:
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POSITION INFO:

ENVIRONMENT:

A manufacture and distributor a wide range of specialised ingredients is looking for an IT Support Specialist who will be assisting the IT Manager. The role focuses on maintaining and improving IT infrastructure and security while providing first-level application and technical support to users at the CMG Cape Town branch, Responsibilities include troubleshooting and resolving technical issues, managing and prioritizing helpdesk tickets, and ensuring timely resolution of user queries. The position also involves maintaining system stability, minimizing downtime, and ensuring that IT systems remain secure and aligned with industry standards.

DUTIES:

• Ticketing System Oversight and Resolution : Efficiently manage and respond to IT issues reported through their central ticketing system. Ensure that all tickets are resolved under their Service Level Objectives (SLOs). ...