We are seeking an experienced IT Support professional with 5–6 years of hands‑on experience in providing end‑user support, troubleshooting hardware and software issues, and maintaining IT and network infrastructure. The role requires strong technical knowledge, excellent problem‑solving skills, and the ability to work independently while supporting business operations in a secure and compliant manner.

Key Responsibilities

• Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive) .
• Manage user accounts and access in Active Directory (on‑prem) and Azure AD (Entra ID), including onboarding and offboarding.
• Install, configure, and maintain hardware and software according to company standards.
• Monitor and r...