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Job Description
To provide first level of help desk support to the issues reported by the business users.
Technical Support
β Installs and configures computer hardware/software, printers, conference room equipments and scanners within agreed SLA.
β Troubleshoots computer problems and determine source (hardware, software or network connection related) and advise on appropriate actions and solutions.
Data Backup
β Takes daily backup for all systems to ensure business continuity.
Inventory Management
β Manages inventories and stock, including keeping detailed records of inventory use, and advising management on ordering where necessary.
β Procures the needed IT equipments in line with the organization procurement policy.
Transmed Purpose
β Acts as a role model by living Transmed Purpose on daily basis.
Academic Education & Professional Certifications