Join Brimich in Brantford as a skilled IT Support Specialist, ensuring optimal hardware and software performance. Provide vital technical assistance to our dedicated team and enhance system security and efficiency.
In this full-time role, your expertise will ensure our IT systems run smoothly. You will be responsible for training staff, monitoring system performance, and advising on upgrades. Also, your role includes after-hours support and active ticket resolution, making you integral to our technology operations.
Key Responsibilities:
• Provide IT assistance during business hours and on-call support
• Collaborate with IT managers and departments as needed
• Train end-users on hardware and software
• Resolve tickets and logged queries promptly
• Monitor hardware and software performance metrics
Requirements:
• Bachelor's degree in computer science or IT-related field
• 2-3 years of IT support experience
• Proficient in Microsoft 365, Azure, and trouble...