IT Support professionals provide technical assistance and troubleshoot issues related to hardware and software.

• Respond to user inquiries, issues, and requests related to IT services.
• Diagnose and resolve hardware and software problems.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Provide remote or on-site technical support to users.
• Document and track user issues and resolutions.
• Educate users on IT best practices and usage guidelines.
• Collaborate with IT teams to implement updates and improvements.
• Assist in the procurement and setup of IT equipment.