Key Responsibilities

1. Provide first-level technical support for hardware, software, and network issues, both onsite and remotely.
2. Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other peripheral devices.
3. Diagnose and resolve operating system, application, and connectivity problems.
4. Support the setup and maintenance of company accounts, email, and user access rights.
5. Perform system upgrades, patch management, and preventive maintenance.
6. Ensure data backup, antivirus updates, and system security compliance.
7. Document incidents, solutions, and processes for future reference.
8. Coordinate with external vendors or higher-level IT staff for unresolved technical issues.
9. Provide training and guidance to users on basic IT practices and tools.
10. Assist in inventory management of IT assets (hardware, software licenses).

Required Skills & Knowledg...