Job Purpose

The IT Support Officer is an entry-level role aimed at developing UAE Nationals by providing hands‑on experience in core IT support and technical operations. The role supports daily technology needs across the organization, ensuring smooth system functionality, timely issue resolution, and reliable user support while building foundational technical and professional skills for long‑term growth within the IT department.

Key Responsibilities

• Provide first-level technical support to end users for hardware, software, and basic network-related issues.
• Assist in installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
• Log and track IT support requests through the helpdesk system and ensure timely resolution or escalation.
• Support user account setup, password resets, and system access management under supervision.
• Assist with routine system checks, updates, ba...