The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.

Tasks

• Provide technical support to users on hardware, software, network, and application issues.


• Respond to IT support requests and resolve issues in a timely and professional manner.


• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.


• Set up user accounts, email access, and system permissions.


• Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.


• Perform routine system checks, updates, and backups.


• Assist in managing antivirus, security patches, and access controls.