Company Overview JA InfoTech is a trusted technology partner delivering end-to-end IT support and system integration services that simplify complexity and enable digital growth. We focus on reliability, scalability, and innovation to help businesses align technology with strategic goals. Job Summary Deliver timely IT support and system management services to customers, resolving technical issues and maintaining infrastructure to enable seamless digital operations. Responsibilities Deliver effective and timely IT support services to customers to ensure operational continuity Identify, diagnose, and resolve technical issues reported by customers via phone, email, on-site visits, and remote support channels Manage and monitor installed systems, servers, and network infrastructure across on-premises and cloud environments to maintain performance and security Maintain accurate IT inventory records and manage software licensing compliance for customers Develop, update, and maintain clear tec...