Summary

The L1 Desktop Support (Onsite) is an entry-level position assisting with processing tickets, monitoring and maintaining systems. The ideal candidate will be able to clearly and professionally communicate with internal business partners. This role must effectively adapt to the company and technological area while using the necessary knowledge and abilities. The primary goal of this position is to develop, optimize, and maintain a reliable back end for the operations team.

Core Responsibilities (include, but not limited too)

• Installing and configuring basic computer hardware operating systems and applications; replacing parts as required and perform maintenance procedures by following diagrams and written instructions to repair a fault or set up a system
• Daily IT processing as required
• Solarwinds MSP ticketing system, Solarwinds N-Central experience, or equivalent experience managing IT support tickets within a mult...