IT Support & Helpdesk Specialist $2500$4000 USD/month Fully Remote

Location: Fully remote you can be based anywhere in the world
Hours: Flexible overlap with UK GMT or US EST required
Salary: $2500$4000 USD/month
Contract: Full-time permanent

About the company

Remote World is partnering with a US-based managed IT services company to hire for this role. They support a portfolio of SME clients with remote helpdesk endpoint management and infrastructure support.

The role

Youll provide first and second-line IT support to end users resolving hardware software and connectivity issues managing user accounts and escalating complex problems clearly. Youll be the first port of call when something breaks.

What you’ll do

• Respond to support tickets via helpdesk platform within SLA targets
• Diagnose and resolve hardware software and network issues remotely
• Manage u...