Overview


FTI is looking for a qualified Help Desk Specialist in Beavercreek, Ohio. The Help Desk Specialist will provide remote technical support to customers in resolving complex or escalated technology issues and ensure proper day-to-day operation. Additionally, the Help Desk Specialist will troubleshoot software and hardware issues on laptops and desktops, network equipment, and will also assist in performing updates, repairs, upgrades, backups, and other maintenance tasks. This position is on-site at Wright Patterson Air Force Base (WPAFB) and may require on-call support. This position does not administer any backups.


Responsibilities


+ Provides technical support to end users on a variety of issues.

+ Plan, order and track the flow of IT equipment from suppliers to customers. Requires physically receiving new shipments, provisioning system to fulfil orders, and packaging and shipping orders.

+ Support may be pro...