Keystone Recruitment Partners are delighted to be working with our family-owned and growing Scottish client based in Dundee.

We are seeking a highly skilled and proactive 2nd/3rd line engineer with experience in project work to join them in the MSP space. This role sits at the heart of project delivery and technical escalation function, combining hands-on project implementation with ownership of complex, high-impact support issues.

This position is responsible for delivering technical projects end-to-end while also acting as a senior technical escalation point for the Service Desk. You will handle the most complex and critical escalated tickets across Microsoft 365, Azure, networking, and on-premise server environments, ensuring issues are resolved effectively and in line with company standards.

The role requires deep technical expertise, strong problem-solving ability, excellent organisation, and confident client communication. You will be comfortable managing cha...