Description
Perm, West (Attractive Bonus, AWS and Benefits) Must have Level 2 IT support regional experience in MNCs or large SMEs, supporting at least 200+ users Holds a Cisco CCNA certification and is strong in network and server support. Strong communicator to converse with regional stakeholders.
To provide technical support to IT Administrators and users at the sites, providing expertise for server and client infrastructure, software, security, telecoms and the network.
Responsibilities
Collaborate with IT Administrators and contractors to provide technical expertise across PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks. Ensure high levels of user service and satisfaction. Provide L1/L2 technical support to users and be able to resolve/troubleshoot software, hardware, and network problems. Perform root cause analysis and share knowledge globally to prevent rework. Lead and execute site and regional IT projects, including system upgr...