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IT Support Engineer - Level 3 (Remote)
Remote VA
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Philippines, Philippines
Location
Philippines
Posted
June 04, 2026
Commute
Local Area
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Job Description
Job Overview
We are seeking a highly skilled Level 3 IT Support Engineer to provide advanced technical support and infrastructure management in a remote environment. The ideal candidate will have strong experience in remote monitoring and management (RMM), endpoint security, system backups, and end-user desktop support.
This role requires troubleshooting complex technical issues, maintaining system reliability, and supporting users across various platforms.
Key Responsibilities
- Provide Level 3 technical support for desktops, laptops, and user environments.
- Troubleshoot and resolve advanced IT issues escalated from lower support levels.
- Manage and monitor systems using ConnectWise RMM.
- Utilize Autotask PSA for ticket management, documentation, and workflow tracking.
- Perform system monitoring, pat...