Job Title: L1 & L2 IT Support Engineer

Experience Required: Minimum 6 years

Location: Dubai Immediate Joiner

Employment Type: Full-time

Work Environment: Call Centre / IT Service Desk

About the Role

Seeking a skilled and customer-oriented L1 & L2 IT Support Engineer to join our dynamic IT operations team. The ideal candidate will have extensive experience providing technical support in a call centre or service desk environment with strong expertise in Microsoft 365 Azure basic networking and firewall troubleshooting.

This role requires a hands‑on professional who can resolve technical issues efficiently, maintain high service levels and uphold ITIL‑based support practices.

Key Responsibilities

• Deliver Level 1 and Level 2 technical support for end‑users via phone chat and remote tools on desktops and laptops.
• Provide administration and troubleshooting support for Microsoft 365 application...