2nd Line IT Support Engineer

Location: Birmingham (Hybrid)
Contract: 12 Month Fixed Term Contract
Salary: Competitive
Working Pattern: Monday – Friday (Standard Office Hours)

We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy IT Service Desk team on a 12-month fixed term contract.

This is an excellent opportunity for a technically skilled support professional who enjoys troubleshooting a wide range of IT issues and providing high-quality customer service in a fast-paced manufacturing environment.

Key Responsibilities:

* Provide 2nd line technical support for escalated IT incidents and service requests

* Troubleshoot and resolve issues across Windows 10/11, laptops, desktops, and peripherals

* Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive

* Manage user accounts and permissions via Active Directory and Azure AD

* Support VPN, re...