Provide first‑line technical support via phone, email, and chat, ensuring quick resolution of user issues across various platforms.

• Diagnose and troubleshoot hardware and software problems using remote access tools to expedite resolutions without on‑site visits.
• Manage user accounts, permissions, and access rights in accordance with company policies, ensuring data security and compliance.
• Assist in the setup and configuration of new hardware and software, ensuring users are equipped with necessary tools.
• Perform hardware, software, and network troubleshooting.
• Install, configure, and maintain computer hardware and software, including upgrades, patches, and updates.
• Manage and maintain the organization’s network infrastructure (routers, switches, firewalls, and wireless access points), ensuring network security and monitoring for anomalies.
• Implement data backup and recovery solu...