Job Description

IT Support / Desktop Engineer

Our client is looking for a dedicated IT Support / Desktop Engineer to provide end-to-end technical support in a highly sensitive and confidential environment.

• Permanent Role
• Fully sponsored IT certifications
• Hybrid Work Arrangement

Key Responsibilities

• Provide Level 1 to Level 3 IT support (helpdesk and on-site)
• Install, configure, and maintain computer hardware, operating systems, and applications
• Troubleshoot hardware, software, and network issues
• Manage incidents, service requests, and escalations within SLA
• Set up and manage user accounts, access rights, and password resets
• Support daily IT operations and infrastructure tasks
• Assist in new system rollouts and project implementations
• Prepare basic documentation and reports ...