**Job Summary:**

Works autonomously to provide system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users while coaching and developing less experienced IT Support Associates. Must work collaboratively with others.

**Key Responsibilities:**

Performs IT production support for assigned area(s) according to documented processes. Manages process documentation and standards. Diagnoses and problem solves issues with IT hardware or software components with little or no direction. Requires the ability to install, configure, or disposition IT hardware and/or application issues. Troubleshoots assigned issues per department standards to resolution with responsibility to circle back with customer to confirm resolution. Proactively identify potential issues and provide solutions. Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or su...