Job Description
The IT Temp Support Analyst will be a contact for internal company employees seeking assistance and support of computer hardware, software, and cloud applications, mobile, and other various desktop devices. This hands-on position will provide L2 Site Support and escalation support. This includes support for local home workers and other geographical locations (Remote Support) as well. This role is responsible for end-to-end IT support, including new hire onboarding and offboarding, device imaging and deployment, asset recovery, and workstation reimaging. The position provides day-to-day technical support by monitoring and triaging service desk tickets, troubleshooting desktop, laptop, mobile, network, and remote access issues, and delivering timely, high-quality support—including executive white-glove service as needed—across multiple iRhythm locations. Responsibilities also include documenting procedures, maintaining the CMDB and hardware/software inventories, managi...