Join our team as an IT Support Analyst in Toronto, enhancing user experiences and delivering exceptional technical support. Your expertise will help resolve issues and streamline training processes.
We seek an experienced IT Support Analyst with a strong focus on customer service and technical troubleshooting. You will manage incidents, provide in-house training, and support specialized needs of Senior Executives. Previous experience administering Microsoft environments is crucial for this role.
Key Responsibilities:
• Taking ownership of user problems and follow-ups
• Publishing support documentation for staff assistance
• Supporting onsite external clients with IT needs
• Participating in scheduled on-call support rotations
• Building and deploying hardware like laptops and desktops
Requirements:
• 2-3 years in IT Service Desk or Technical Call Centre
• Knowledge of Microsoft operating systems and applications
• Proven experience with Active Directory...