IT Support Analyst - Permanent - Madrid, Spain

A fantastic opportunity has arisen for an IT Support Analyst to join our Madrid based global law firm on a permanent basis.

Key Responsibilities Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components Supporting routine updates, patches, and system checks to maintain optimal performance and security Installing, setting up, and configuring software applications, operating systems, and hardware devices Providing technical assistance to end-users and clients, effectively communicating complex concepts to non-technical individuals Implementing and monitoring security protocols including firewalls, antivirus software, and access controls Maintaining accurate records of technical issues, solutions, and procedures Working closely with global IT Support Analyst community to coordinate efforts and share expertise Managing ServiceNow incidents and requests, keeping end users i...