Provide top-notch technology support as an IT Support Analyst in Dieppe, New Brunswick. This role focuses on customer service, systems/application support, and effective issue resolution.
As an IT Support Analyst I, you will deliver front-line support for an assigned business segment while ensuring timely and efficient service. Your responsibilities will include conducting first-level analysis, maintaining systems, and resolving customer inquiries professionally. Proficient knowledge of technology components and effective communication will be key to your success in this role.
Key Responsibilities:
• Provide courteous and professional customer service
• Monitor application availability and identify service issues
• Maintain accurate reports and documentation
• Recommend improvements to operational processes
• Support fellow team members in critical situations
Requirements:
• Undergraduate degree or Technical Certificate
• Proficient knowledge of business a...