Responsibilities

• Manage and maintain the ANC Service Desk, update and assign requests as required
• Provide first/second touch technical support in resolving service disruptions, including the logging of all Incidents and Service requests
• Provide first/second level PC, network, and technical support for all ANC PC users, supporting Microsoft 365 and technologies, and other internally developed systems as deemed appropriate
• Support installation of hardware and software in consultation and direction of Mosaic IT
• Ensure all ANC staff are provided with functioning hardware, software, network, and telephony services
• Resolve incidents arising from disruptions to hardware, software, network, and telephony services
• Provide first/second level support and coordinate users’ and resolvers’ when service disruptions occur
• Identify and implement opportunities for improving Service Desk capability, IT Services, a...