Join a UK-based company and build your career in a fully remote role.

We're looking for a highly organised and customer-focused IT Support Administrator to help deliver excellent support services to our clients and internal teams. This role combines helpdesk administration, reporting, asset management, supplier coordination, and customer support in a fast-paced remote environment.

Duties & Responsibilities

• Act as the first point of contact for helpdesk tickets.

• Assign and manage support tickets through Freshdesk.

• Maintain and update Excel reports and operational trackers.

• Monitor and report on helpdesk performance.

• Maintain hardware and software asset inventories.

• Assist with ordering technology equipment and software.

• Liaise with suppliers regarding orders and replacements.

• Respond to customer enquiries professionally and efficiently.