Enhance the IT infrastructure with your expertise as an IT Specialist. This role emphasizes solving technical issues and collaborating across departments in our organization.
In this position, you'll maintain and monitor software systems and network operations. You'll engage in ticket management, troubleshoot technical issues, and communicate updates effectively to internal and external stakeholders. The role offers the opportunity to participate in store visits for hands-on support, in addition to collaborating with various teams to implement new solutions and document processes.
Key Responsibilities:
• Install and configure software and computer systems
• Manage IT support tickets via Fresh Service software
• Communicate updates to customers and team members
• Troubleshoot software and hardware issues
• Write technical documentation as needed
Requirements:
• Minimum 1 year in a technical support role
• Knowledge of Networks and Microsoft operating system...