Overview

Position name: IT Specialist, Endpoint Monitoring

Position Target: The IT Specialist in the Endpoint Monitoring team is responsible for monitoring the health and availability of end-user devices in a global IT environment. The role focuses on proactive incident detection, trend analysis, and maintaining high endpoint availability. This position works closely with technical and operational teams to respond effectively to issues and continuously improve monitoring systems.

Responsibilities

• Monitor endpoint health using tools such as UXM(SPLUNK), Zabbix. etc.
• Analyze telemetry data and logs to detect anomalies, performance issues, or potential threats.
• Create alerts, dashboards, and reports on end-user infrastructure status.
• Collaborate with IT teams to escalate incidents and implement corrective actions.
• Suggest improvements to monitoring tools and automate event response where possible.