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IT Site Support Specialist II

🏢
Advanced Energy
📍 Bukit Mertajam, Malaysia
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Location Bukit Mertajam
📅
Posted June 06, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

IT Site Support Specialist role provides support for hardware, software, network and system server, issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc. Provide some L2/L3 system support for AE Infra (Server and Infra) when required.


RESPONSIBILITIES:

  • Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.

  • Tracks PC problems and resolves them in a prompt and courteous manner.

  • Logs, monitor, resolve and close tickets in the Service Desk Tool.

  • Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.

  • Works on software installation, update, and configuration as directed by PC Coordinator(s).

  • Works on the installation, configuration, and placement of new PCs, as well as assisti...

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    📍 Location Details

    🌆
    City
    Bukit Mertajam
    🗺️
    Country
    Malaysia
    🚗
    Commute
    Local Area

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