**Function: Information Technology Function** -- Information Technology is responsible for the effective development, delivery and operation of computing and information services. Anticipates, plans, and delivers IT solutions and strategies which enable business value.

**Family: S** **r** **A** **nalyst,** **IT Client S** **ervices** -- IT Client Services is responsible for delivering Tier 2 support for software and hardware assets—both virtual and physical—including desktops, laptops, iPhones, iPads, office and warehouse technologies, associated peripherals, as well as providing basic to intermediate networking and information security support.

+ ​Strong hands-on experience with clients and office/warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
+ Collaborates with end users, technology teams, and vendors to resolve incidents and fulfill requests; Able to lead and work independen...