Reports to: Group Head of ICT Infrastructure

Job Purpose

As a key member of the Group ICT Infrastructure team, the ICT Service Desk Administrator provides first‑line triage, coordination, and administration of service desk activities.

The role ensures all incoming requests are logged accurately, prioritised effectively, and assigned correctly, while supporting procurement processes and maintaining hardware/software inventory across the organisation.

This position is essential in delivering a high‑quality user experience and ensuring efficient ICT operations through proactive ticket management, stock handling, and administrative support.

Key Accountabilities

General

• Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
• Work positively to develop and foster g...