IT Service Transformation Consultant - Chatbot, LiveChat & ITSM - 100% Remote
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Job Description
Since 2011, SQUAD Group has been a key player in the cybersecurity and IT infrastructure landscape. We partner with leading organizations to support their digital transformation through a comprehensive 360Β° offering of consulting, integration, expertise, and managed services.
Our mission: Securing Together!
We believe in a collaborative approach, where experts and clients work hand-in-hand to anticipate needs and deliver measurable improvements to service quality.
As part of our growing team, we're seeking an IT Service Transformation Consultant to join the Digital Workplace support organization of a major global player in the maritime transport and logistics industry. This is a fully remote position, based in Spain. You will play a central role in transforming digital support channels and structuring ITSM practices across a large, multi-stakeholder environment.
Your Role
You will drive several structured missions around the tran...