Job Description
Ensure employees have reliable IT support so they can complete daily work without disruption
Handle incoming technical issues through phone, email, and ticketing systems, prioritizing and resolving requests efficiently
Coordinate with external vendors and service partners to support hardware installs, network setup, and infrastructure rollouts
Respond to user inquiries and troubleshoot application, system, and connectivity issues in a timely manner
Document, track, and manage all support activity within an incident/ticket management system, escalating when needed
Create and maintain internal documentation outlining common issues, fixes, and troubleshooting steps
Partner with the broader IT team to support incident resolution, problem management, and root cause analysis efforts
Build strong working relationships with internal teams and stay aligned on upcoming office changes or project needs
Provide hands-on support including troubleshooting ha...