📍 Local Job Near You
IT Service Operations Manager (B2B AU Telco)
MicroSourcing International
📍
taguig, Philippines
Location
taguig
Posted
May 24, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Discover your 100% YOU with MicroSourcing!
Position: IT Service Operations Manager (B2B AU Telco)
Location: BGC, Taguig
Work setup & shift: Onsite | Day shift
Job Summary
In this role, you’ll oversee day‑to‑day operations, manage escalations, and drive continuous improvement to meet service level agreements and exceed client expectations. You’ll champion process efficiency, automation, and innovation while fostering a high‑performing, customer‑focused culture.
Your Role
Customer Experience
- Ensure exceptional service quality and customer satisfaction by meeting or exceeding SLAs and performance targets.
- Act as the escalation point for complex issues, ensuring timely resolution and positive outcomes.
- Drive initiatives to improve Net Promoter Score (NPS) and Voice of Customer (VOC) results.
- Foster a culture of responsiveness, innovation, and continuous improvement.