IT Service Manager

Position: Service Manager

Location: Ringwood, Hampshire + Hybrid home working

Salary: £30 - £33k DOE + Benefits + Company Profit Share

Hours: 37.5 hours per week

The Role

As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement.

Duties include:

• Support the team to me...