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IT Service Manager (HKT1707271422)

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PEOBASE Ltd
📍 pedder street, central, hk, Hong Kong
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Location pedder street, central, hk
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Posted June 24, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities

  • Manage the client on-boarding process for smooth completion within the agreed timeline.
  • Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed.
  • Deliver training to clients in preparation for handover before service activation.
  • Facilitate interaction between internal stakeholders and customers to organize and execute plans.

  • Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.
  • Motivate and provide guidance and support to the team by analyzing systematic issues and better managing resources to streamline service management needs.
  • Conduct regular service reviews with customer to evaluate the satisfaction level, collect feedbacks from client, and explore ne...

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    📍 Location Details

    🌆
    City
    pedder street, central, hk
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

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