IT Service Management Analyst

Role description summary

The IT Service Management Analyst plays a critical role in ensuring the reliability, efficiency, and financial sustainability of SES’s IT services and cloud environments. This role combines IT Service Management (ITSM) analytics with cost optimization practices, transforming operational and financial data into actionable insights.

You will transform service and financial data into actionable insights, monitor the health of IT operations through KPIs, analyze software and cloud usage, and support continuous improvement across core ITSM processes. Working closely with IT, engineering, finance, and external partners, you will help ensure IT services are both operationally robust and cost-effective across the organization.

This role is ideal for a data-driven professional who enjoys improving how IT services are delivered while maintaining strong financial discipline.

Primary responsibilit...