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IT Service Management Administrator

🏢
Hire Resolve
📍 Johannesburg, South Africa
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Location Johannesburg
📅
Posted June 15, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Overview

Responsibilities:

  • Customize the ITSM tool to align with organizational processes.
  • Define and manage service-level agreements (SLAs).
  • Engage with ITSM vendors and maintain vendor relationships.
  • Implement and maintain change management processes, workflows, and required adjustments as needed.
  • Work closely with the Change Coordinator to process Change Management tasks (., process RFCs).
  • Administer and maintain the ITSM service desk platform FreshService.
  • Configure workflows, automation rules, and service catalogue items.
  • Ensure that the CMDB is managed and maintained with the highest degree of accuracy.
  • Suggest continual service improvement and contribute to ongoing process maturity through regular reviews of the process and tools, trend analysis, metrics reporting, and stakeholder engagement.
  • Collaborate with cross-functional teams to ...

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    📍 Location Details

    🌆
    City
    Johannesburg
    🗺️
    Country
    South Africa
    🚗
    Commute
    Local Area

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