Job Description
The IT Service Lifecycle Analyst assists with the success of the full lifecycle of IT services, ensuring services are strategized, designed, documented, transitioned, operated, and improved on throughout their lifecycles in accordance with ITIL best practices. In addition to the service lifecycle, this role is responsible for organizing and running our change advisory board (CAB) and expediting virtual CAB requests.

Service Lifecycle Support: Support the execution of the Service Lifecycle process to ensure new and existing services meet documented business requirements.
• Assist in gathering service requirements from stakeholders and contribute to the design and documentation of services aligned with business objectives and IT capabilities.

Service Portfolio Support: Help maintain the service portfolio by updating service records, verifying data accuracy, and ensuring services reflect current operational status.
• Monitor service performance m...