Overview

This position will be physically located in Israel in support of the AFCAPV Program
Under supervision of the IT Service Desk Supervisor, the IT Service Desk Lead is responsible for providing hardware and software on-site and remote support, this position requires an experienced multi-discipline technologist capable of working independently and as part of a local and corporate team. Receives trouble reports for IT equipment and software via telephone, email, and service tickets. Assesses problem reports, performs corrective actions in accordance with enterprise work instructions, and delivers deskside support to internal customers, both in-person and via remote support tools. Baselines and deploys new equipment to users. Trains company personnel in technology solutions. Serves as a technical resource. Provides problem-solving support to computer users.

Responsibilities

This position description is subject to change at any time as needed to meet...