IT Service Desk (Remote)

About the Client:

Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech‑minded individuals to join our team.

Overview:

Serves as the first point of contact for technical support, assisting users with hardware, software, and network‑related issues. This role involves diagnosing and resolving basic IT problems, escalating complex incidents, and ensuring timely and effective communication with end users. The IT Service Desk is responsible for maintaining service quality, tracking incidents through ticketing systems, and supporting overall IT operations to minimize downtime and enhance user productivity.

Responsibilities

• Act as a single point of contact for phone calls and ema...