Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services . Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.

• Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude
• Diagnose and resolve technical issues related to hardware, software, and network connectivity (Level 1 support)
• Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
• Identify and escalation complex issues that were not able to resolve at level 1, to next level support team ...