Deliver exceptional IT service support as a Service Desk Analyst, ensuring high-quality client satisfaction through effective remote assistance and problem-solving. Your expertise will help troubleshoot issues and maintain service agreements seamlessly.
In this role, you will act as the expert in user and endpoint problems, providing unsupervised system support. Handling technical issues involves logging and updating service tickets efficiently while collaborating with various IT teams. Your responsibility extends to maintaining professionalism while communicating with clients and other staff members.
Key Responsibilities:
• Provide remote service assistance through web‑based tools
• Troubleshoot system and network issues with RCA
• Log cases accurately and maintain ticket ownership
• Escalate high‑profile issues for proper handling
• Convey recurring cases to team for root cause analysis
Requirements:
• Bachelor's degree in Information Technology or related ...