A tech support provider in Toronto is seeking an IT Service Desk Support Analyst to deliver frontline support for incidents and service requests. The role requires managing a high volume of tickets while maintaining user satisfaction through effective communication and collaboration with various stakeholders. Ideal candidates should have 3–5 years of IT support experience, strong knowledge of incident and problem management, and familiarity with tools like ServiceNow and Office 365. This position emphasizes customer service excellence and a desire for long-term growth within IT support.
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